Dealer Experience & Support Orchestration Platform

Eliminate Manual Order Tracking, Automate ERP/DMS Syncing, and Empower Your Distribution Network with Digital Self-Service.

Administrative bottlenecks, fragmented stock data, and unmonitored transit systems consistently create friction within automotive and mobility distribution networks. Our Dealer Experience & Support Orchestration Platform is an enterprise-grade solution engineered to connect your central corporate ERP/ERP instances directly with your external dealer management systems (DMS). We partner with enterprise technology and sales operations leaders to replace manual order validation, messy email communications, and slow ticketing habits with a unified self-service portal. By providing clear insight into parts availability, automating transit tracking, and formalizing claim operations, this platform lowers customer support volumes, ensures data consistency, and accelerates business velocity across your entire distribution footprint.

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Parts availability, PO status, fund balances, transit tracking, and claims, all surfaced through a single portal that reads directly from ERP and the carrier feed in real time.

Resolving the Data Discrepancies and Support Bottlenecks of Dealer Networks

Vehicle manufacturer networks often suffer from information silos that burden internal support teams and increase delivery friction. We dismantle the persistent operational issues that limit network transparency and slow down dealership operation.

Fragmented Stock and Part Inconsistencies

Resolving confusion over superseding part numbers and alternative component options by providing unified catalog views.

Manual Order Tracking and Poor Transit Visibility

Ending dependency on manual phone calls and emails to check Purchase Order (PO) statuses, financial records, and Lorry Receipts (LR).

High Support Ticket and Query Volume

Reducing the heavy administrative load on corporate call centers by providing automated self-service answer tools for dealers.

Ungoverned Claim and Return Streams

Formalizing untracked return requests and damaged goods processing by enforcing clear service level agreements (SLAs).

Dealer using support portal to check parts, orders and claims

Automotive OEM. Dealer queries handled without a single support call.

Real-Time

ERP data read

6 Query Types

Single portal

Claims

Automated routing

ePOD

Digital proof of delivery

Automotive OEM dealership network using digital portal for parts and order management

Enterprise-Grade Distribution and Support Modules

Operating via a secure web portal and dedicated mobile apps, our system streamlines dealer interactions across three main functional areas:

Dealer & Service Centre Self-Service Query Engine

This module shifts routine operational lookups to automated self-service pipelines.

Dealership operations can query live part data, trace alternative product numbers, check invoice pricing, view available credit balances, and monitor purchase order states. By integrating with core ERP/DMS networks, the platform tracks transit records in real time and uses electronic proof of delivery (ePOD) systems to keep everyone aligned.

Capabilities List

Automated lookups for alternative part codes and component details.
Real-time validation of product catalog pricing and technical documentation.
Instant tracking of Purchase Order (PO) and Sales Order (SO) mapping statuses.
Live visibility into available dealer financial limits and credit balances.
Real-time transport tracking integrated with Lorry Receipts (LR) and dispatch systems.
Mobile-ready electronic proof of delivery (ePOD) confirmations.

Digital Logistics Confirmation & Claims Management Module

Bring structure to goods receipt operations and inbound validation processes.

This module digitizes the creation of Goods Received Notes (GRN) and manages physical verification workflows directly at the delivery point. If material is damaged or mismatched during shipment, dealers can log claims, upload photos, and initiate automated returns right from the interface.

Capabilities List

Digitized Goods Received Note (GRN) creation with instant ERP data updates.
Physical product validation workflows to record damage or shipping discrepancies.
Automated claim routing for broken items, wrong delivery runs, or incomplete shipments.
Structured parts return coordination backed by automated inventory tracking.
Automated digital billing generation to provide soft copies of missing invoices.

SLA-Driven Service Desk & Support Orchestration Engine

For queries that cannot be resolved via automated self-service tools, our platform provides an advanced service desk engine.

It categorizes tickets with specific priority tags and uses custom business workflows to route them to the right corporate groups. Backed by conversational AI assistants, automated alerts, and clear escalation paths, the system ensures your support operations remain accountable and trackable.

Capabilities List

Multi-channel ticket creation (portal, mobile app, conversational AI assistant).
Automated response workflows that acknowledge tickets with tracking numbers.
Intelligent ticket tagging and filtering based on priority level and issue type.
Custom data-routing rules mapped to internal company structures and policies.
SLA-driven escalation matrices that alert management to overdue tickets.
Centralized help centers and searchable technical knowledge bases.

One Query Engine. Every Question a Dealer Has.

Part Number and Alternate Codes

Look up part numbers, alternate codes, and supersession data. Stock position and pricing returned in the same view.

PO Status

Live ERP read on every PO. Status, dispatch date, expected delivery, and any held lines surfaced together.

Fund Balance

Current dealer fund balance, last debit transactions, and credit notes applied to the account in real time.

LR and Transit Tracking

Lorry Receipt details, transit milestone updates, and projected ePOD time pulled from the carrier feed.

Real-Time Tracking and ePOD

Shipment-level visibility from the platform or the mobile app. Signed ePOD images archived against the order.

Invoice Soft Copy

Invoice PDFs delivered to the portal as soon as they are generated. No follow-up email needed for the documentation.

Streamlining Dealership Communication and Data Flows

Before Platform Implementation

Parts Directory Access
Inconsistent catalog tracking causing part code confusion.
Order Tracking
Manual check-ins via phone and email to track POs and LRs.
Fulfillment Verification
Inefficient manual verification checks during product receiving.
Claims Logging
Untracked return requests and manual paper-based dispute resolution.
Support Operations
Disorganized ticketing lack clear response deadlines or paths.
Information Delivery
Delayed invoicing updates leading to administrative search loops.

After Platform Implementation

Parts Directory Access
Unified database mapping with live alternative part cross-referencing.
Order Tracking
Real-time portal status tracking with integrated transit webhooks.
Fulfillment Verification
Digitized GRN workflows with mobile data validation tools.
Claims Logging
Automated claims processing with direct photo uploads and status tracking.
Support Operations
SLA-driven ticket routing backed by automated escalation timelines.
Information Delivery
Instant digital download options for all system invoice records.

Built for High-Volume, Secure Distribution Ecosystems

Deep ERP/DMS Integration

Seamless bidirectional connections to link dealer portals with your central business engines.

Secure User Access Control

Advanced role-based authentication to partition data between different dealerships and corporate employees.

High-Volume Payload Optimization

Designed to process large volumes of lookup queries and tracking updates without system lag.

Cross-Platform Availability

Responsive web structures paired with native iOS and Android mobile apps for flexible field operations.

Improving Dealer Performance and Operations

Lower Support Operating Costs

Moving routine lookups to self-service tools significantly reduces incoming call volumes.

Faster Inventory Turnover

Quicker delivery verification and automated claims resolution get parts onto dealership shelves faster.

Clean Financial Transparency

Real-time visibility into credit lines, open POs, and invoices reduces accounting disputes.

Accountable Service Support

Structured SLA tracking provides management with clear visibility into internal resolution speeds.

Accurate Supply Chain Logs

Tight integration between sales orders and field deliveries reduces inventory data errors.

What dealer network leads ask first.

The query engine connects to ERP via RFC and BAPI calls, retrieving data on demand rather than via batch sync. This means a dealer checking PO status sees the live ERP record, not a cached copy from the previous day. The connection uses standard ERP authorisation objects, so dealers only see data for their own PO range.

Yes. The portal supports full white-labelling: custom domain, brand colours, logo, and email templates. Dealer-facing communications, including ticket confirmations, SLA notifications, and claim status updates, all carry your brand identity rather than ours.

SLA configuration is done through an admin console. You define response and resolution targets per ticket category and priority level. Escalation paths specify which role receives a notification when an SLA is breached, and at what interval subsequent escalations fire. Configuration does not require a code change.

Yes. Dealers access data scoped to their own PO range and fund accounts. No cross-dealer data is accessible. PII fields such as end-customer contact details are not surfaced in the dealer-facing portal. Access logs are maintained for audit purposes.

The mobile application covers the full query engine, claims submission with photo upload, and ticketing functions. The app is available on iOS and Android. Notifications for ticket updates and SLA breaches are pushed to the mobile device via the app.

Onboarding a 500-outlet network typically takes 8 to 12 weeks. This covers ERP integration setup, portal configuration, dealer data import, and phased rollout. We typically run a pilot with 20 to 30 outlets before full-scale deployment to validate workflows and train your internal support team.

Empower Your Network, Automate Workflows, and Lower Support Costs

Set up an architectural review with our automotive software specialists. Let's evaluate your dealer management setup and design a secure, self-service platform that simplifies communication and reduces operational friction across your dealer footprint.